We are here for you! The Sage SIBO lab team are happy to answer your questions. We provide support for both patients and physicians in order to make SIBO testing as easy and efficient as possible.
Please feel free to contact us at 604-697-0397 or firstname.lastname@example.org
Where do I bring my test kit? Once completed, your test kit must be returned to Sage Clinic SIBO Lab within 7 days of completion. The return address for the SIBO lab is located on the outside of your test kit box for easy reference. The Lab address is:
487 Davie Street, Vancouver, BC V6B 2G2
Attention: SAGE CLINIC SIBO LAB
Does it need special handling? Expedited delivery is recommended to ensure that we receive your sample within 7 days of collection. There are no other special handling instructions in regards to returning your test kit.
Who will provide me with my test results? Your doctor will provide you with your test results. We have a secure and efficient system for reporting all patient results to ordering physicians. For your privacy, we are unable to release results to patients directly. Please follow up with your doctor.
What do I do with the needle, am I supposed to take the cap off? Although it may look like it, there is no cap on the “needle” or collection tube. The “needle” used for the collection of your breath sample is ready to use. There is no need to remove any caps or casings.
What if forgot to take the lactulose or forgot to wait 20 minutes before collecting? The lactulose is the key active ingredient in testing for SIBO and is required to administer the test. Strict compliance to the testing schedule ensures we are able to provide you with the most accurate results. If you make one or two mistakes we are generally able to collect enough data from the remaining vials. If an error in collection was made, please let us know by detailing any variances in the notes section on your requisition form.
Video instruction for SIBO Testing:
This video provides clear instructions on how to take the hydrogen and methane breath test: click here